Question 1

How long does delivery take?

Accepted Answer

We operate on a made-to-order basis, meaning each garment is created only after an order is placed. Because of this, delivery times may be slightly longer than standard retail. Production typically takes 2–3 weeks, so we kindly ask that you allow extra time for your order to arrive.

Question 2

Return and Refunds

Accepted Answer

We hope you are happy with your new garment. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or exchange with the original tags attached.

Question 3

How much does it cost to return an item?

Accepted Answer

Unfortunately, we do not take responsibility or cover the cost of returns. We do not want to encourage unnecessary consumption due to the negative impact this has on the environment.

Question 4

Can I exchange an item?

Accepted Answer

Yes, exchange is available we are aware that shopping can be difficult online.

Question 5

What does made-to-order mean?

Accepted Answer

Made-to-order fashion means that clothes are made only when they are ordered. Please take into account that your order may take a little longer, usually no more than three weeks.

Question 6

I want a specific measurement or style. Do you offer tailoring and alterations?

Accepted Answer

Unfortunately, we don’t yet offer customised tailoring for customers.

Question 7

Is our packaging recycable?

Accepted Answer

​All of HannahMaria Shanahan packaging is eco-friendly this includes the tissue paper, box and postage bag protecting the box; they are 100% recyclable and have recycled content. They’re also made in the UK, minimising shipping emissions.

HANNAHMARIA SHANAHAN

Frequently asked questions